Course curriculum

    1. Introducing your Instructor

    2. Our Mission

    3. Course Overview

    4. Focus Areas

    5. When Applied

    1. What is Culture?

    2. Culture is

    3. Our Culture Quiz

    4. Have a Question?

    1. What is a Customer?

    2. Why are Customers Important?

    3. Our Customer Quiz

    4. Have a Question?

    1. Introduction

    2. Speed

    3. Accuracy

    4. Transparency

    5. Empathy

    6. Accessibility

    7. Empowerment

    8. Quality

    9. Respect

    10. Consistency

    11. Accountability

    12. Customer Service Principles Quiz

    13. Have a Question?

    1. What is Culture Customer Execution (CCE) ?

    2. The Process to Execution (Step 1-3)

    3. The Process of Execution (Step 4 -6)

    4. Culture Customer Execution (CCE) Quiz

    5. Have a Question?

    1. Operating Hours

    2. Branches Must be Clean

    3. The Importance of Clean Branches

    4. Branches must be well maintained

    5. Customer Information

    6. Staff must smile and greet every customer

    7. Staff must be well trained and efficient

    8. Brilliant Basics Quiz

    9. Have a Question?

About this course

  • Free
  • 41 lessons
  • 0 hours of video content